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Basic Customer Care Skills for Parish Office Staff

Basic Customer Skills

This course is eligible for the Get Formed! scheme, allowing students to reclaim 70% of their course fees upon completion. For more information, visit: https://pfi.edu.mt/get-formed/.

This course aims to equip participants with both practical skills for front office roles and a deeper understanding of how these skills can be applied within the context of the Church’s mission and ethos. It emphasizes the importance of customer care not only as a professional responsibility but also as a form of ministry and outreach.

Thus, participants will have the opportunity to acquire the necessary skills in basic customer care and front office skills, as a means for new evangelisation.

Parish staff who work in the front office.

Target Audience Age: 18+

TBA

This course has two exit certificate options:

1. Certificates of Attendance

The student will receive a Certificate of Attendance when attending a minimum of 80% of all
contact hours for this course.

2. Certificate of Participation
The student will receive a Certificate of Participation when attending a minimum of 80% of all
contact hours and successfully complete a short multiple-choice online exam.

Digital: Applicants are required to be digitally literate especially, in office suites.

Introduction to Youth Ministry

Introduction to Youth Ministry

This course is eligible for the Get Formed! scheme, allowing students to reclaim 70% of their course fees upon completion. For more information, visit: https://pfi.edu.mt/get-formed/.

This course will serve as an introduction and foundation for youth ministry. Youth ministers, youth leaders and animators will reflect on who they are, their journey of faith and the call of being a youth minister/youth leader/animator in today’s society. This will involve a discussion on ‘tools’ that believers should have to live faith.

  • Serving youth ministers/youth leaders/animators
  • Youth aspiring to become youth ministers/youth leaders/animators

Target Audience Age: 16+

TBA

This course has two exit certificate options:

1. Certificate of Attendance

A Certificate of Attendance will be awarded to students who have attended at least 80% of contact hours for this course.

2. Certificate of Achievement

A Certificate of Achievement will be awarded to students who have attended at least 80% of contact hours for this course and successfully complete and pass written assessment.

Digital: Applicants are required to be digitally literate, including knowing how to access the internet and use office suite software.

Introduction to Parish Ministry

Introduction to Parish Ministry

This course is eligible for the Get Formed! scheme, allowing students to reclaim 70% of their course fees upon completion. For more information, visit: https://pfi.edu.mt/get-formed/.

“If the parish proves capable of self-renewal and constant adaptivity, it continues to be ‘the Church living in the midst of the homes of her sons and daughters”

Pope Francis.

Throughout this course, participants will explore the parish as a significant symbol of God’s presence in our community. The course will start by delving into the contemporary reality of today’s parish. Participants will then proceed to learn about the different roles within the Church; identifying the decision-making bodies of the Church and different ministries in a parish, highlighting the importance of everyone’s participation. This will include a discussion on effective teamwork and service to others. Attendees will then be introduced to the principles of communal discernment, examining its definition, tools, and practical applications. The course will conclude by presenting a model of communal discernment, elucidating the different roles within it, and outlining the composition of discerning groups.

Specifically tailored for those actively involved in parish ministry, the course seeks to inspire a deeper commitment to the renewal of parishes, aligning them as vibrant evangelizing entities in today’s society, guided by recent teachings on parish life.

  • Pastoral Workers, especially those involved in decision-making bodies.
  • Individuals interested in the subject

Target Audience Age: 19+

TBA

This course has three exit certificate options:

1. Certificates of Attendance

The student will receive a Certificate of Attendance when attending a minimum 80% of all
contact hours for this course.

2. Certificate of Participation
The student will receive a Certificate of Participation when attending a minimum 80% of all
contact hours for this course and passing from short multiple-choice online exam.

3. Certificate of Achievement
The student will receive a Certificate of Achievement when:

  • attending a minimum 80% of all contact hours
  • passing short multiple-choice online exams and written assessment

Language: Applicants are required to have an understanding of Maltese and be fluent in English.
Digital: Applicants are required to be digitally literate especially, in office suites.

Emotional Support In The Community: Basic Skills for Pastoral Workers

For the version in English, please refer to: https://pfi.edu.mt/course/emotional-support-en/.

This course is eligible for the Get Formed! scheme, allowing students to reclaim 70% of their course fees upon completion. For more information, visit: https://pfi.edu.mt/get-formed/.

The aim of this course is to empower individuals without academic backgrounds in psychology, such as pastoral workers, volunteers, and others interested in enhancing their fundamental knowledge, skills, and attitudes for interacting effectively with parishioners or others. This course introduces participants to helping skills, theories, and approaches.

Through study and discussion, students gain awareness of tools that assist them in their work with people from diverse cultural and social backgrounds. The course provides an opportunity to reflect on methods used in their work and relationships and evaluate their effectiveness.

By the end of this course, the participant will be able to:

  • Understand the basic theories and skills of helping.
  • Know how to listen and respond appropriately.
  • Provide emotional and spiritual support.
  • Identify when to refer someone to professional help.

Individuals without an academic background in psychology, including:

  • Those who regularly provide support and companionship to colleagues and friends in their workplace, family, etc.
  • Pastoral workers, volunteers, or individuals who interact with people in need or visit residential homes.

Target Audience Age: 18+

In this session, participants will explore pastoral work’s helping skills, including active listening, providing support, and validating feelings.

In this session, participants will discuss the crucial skill of empathy in assisting others. Participants will have the opportunity to practice this skill during the session. Additionally, participants will thoroughly explore the practice of maintaining boundaries, as clear and established limits in our work contribute to safe and effective connections.

In this session, participants will cultivate self-awareness; they will be prompted to reflect on and acknowledge their strengths, challenges, beliefs, thoughts, and emotions.

In this session, participants will explore their own spiritual journey and recognize its manifestations in their personal lives and within the community. It will delve into cultural diversity, other religious denominations, and spiritual practices within the parish, examining their impact on individual and community life. Additionally, the session will address spiritual accompaniment and religious practices, differentiating between them and exploring their potential synergy.

In this session, participants will learn when to refer individuals to professional help, understand the significance of confidentiality in pastoral work, and recognize the boundaries of confidentiality.

Session
Learning how to listen, contain and validate feelings
Learning how to empathise while keeping healthy boundaries
Learning how to support others emotionally as a pastoral worker/non-professional
How to support others spiritually as a pastoral worker/non-professional
Learning when, where and how to refer someone to professional help

This course has three exit certificate options:

  1. Certificate of Attendance

To obtain a Certificate of Attendance, students must 80% of course contact hours. 

2. Certificate of Participation

To obtain a Certificate of Participation, students must attend 80% of course contact hours and pass the short multiple-choice online exam. 

3. Certificate of Achievement 

To obtain a Certificate of Achievement, students must: 

  • attend 80% of course contact hours;  
  • pass the short multiple-choice online exam; 
  • and successfully complete a Case Study Analysis;

Every application will be considered on its individual merits. The Pastoral Formation Institute accepts a wide range of qualifications, and we always try to judge applications on the basis of academic potential. We do consider a very wide range of academic, vocational, and professional qualifications, as well as work and other appropriate experiences and skills.

Language: Participants must have a primary level understanding of Maltese and English.

Digital: Participants must know how to access the internet and use office suites.