Basic Customer Care Skills – Pastoral Formation Institute

For Parish Office Staff

This course aims to equip participants with both practical skills for front office roles and a deeper understanding of how these skills can be applied within the context of the Church’s mission and ethos. It emphasizes the importance of customer care not only as a professional responsibility but also as a form of ministry and outreach.

Thus, participants will have the opportunity to acquire the necessary skills in basic customer care and front office skills, as a means for new evangelisation.

If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 50% discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi.

Parish staff who work in the front office.

Target Audience Age: 18+

The course will take place on Wednesdays from 6:00pm to 8:00pm

Dates	Session
8th May	Customer Care as a form of Evangelisation
	What is Customer Service? a. Definition of ‘Customer’ b. Definition of ‘Care’ with also spiritual significance
15th May	Customer Care service settings – specific to parishes and pastoral work
22nd May	Aims and objectives of customer service in an organisation
29th May	Self-Development in Customer Care service
5th June	Importance of Customer Care service in the organisation.

This course has two exit certificate options:

1. Certificates of Attendance

The student will receive a Certificate of Attendance when attending a minimum of 80% of all
contact hours for this course.

2. Certificate of Participation
The student will receive a Certificate of Participation when attending a minimum of 80% of all
contact hours and successfully complete a short multiple-choice online exam.

Digital: Applicants are required to be digitally literate especially, in office suites.

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After submitting this form you will be taken to a secure payment page where you will be able to input your card details. Bank charges my apply. For alternative payment methods, kindly contact us.

Bank Deposit: You can effect a bank deposit at APS Bank plc, the details of which are as follows:

IBAN:	MT13APSB77002000494810494830018
BIC Code:	APSBMTMT
Account name:	Archdiocese of Malta
Payment details/Ref.:	PFI, Participant name and course name

Cash Payment: Alternatively, you may affect your payment at the Cash Office at the Archbishop’s Curia, St Calcedonius Square, Floriana.

Cheque Payment: Alternatively, you may send a cheque payable to the Archdiocese of Malta, mailing it to the Pastoral Formation Institute, Archbishop’s Curia, St Calcedonius Square, Floriana. Please write the course name on the reverse of the cheque.

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