Basic Customer Care Skills

Basic Customer Skills

Course Code: PFA/CC5-23

The learners will be taught the fundamental principles of customer care and acquire the necessary skills for basic customer service, as well as front office duties. They will also connect these skills with the Church ethos and explore how front-office work can contribute to new evangelization.

Front office staff of The Archbishop’s Curia and the following Church entities:

  • Migrants Commission
  • Secretariat for Catholic Education
  • Fondazzjoni Sebħ
  • Church Homes for the Elderly

The course is delivered over four sessions. Each session is 3-hours long.  

Wednesdays from 9:30 am – 12:30pm


Sessions Title

Name of Lecturer

1st November 2023

Customer Care as a Form of Evangelisation

Prof. Nadia Delicata

What is Customer Service?

1.       Definition of ‘Customer’

2.       Definition of ‘Care’ including its spiritual significance

Mr Jesmond Friggieri

8th November 2023

Customer Care Service Settings Specific to Pastoral Work

Mr Jesmond Friggieri

15th November 2023

Aims and Objectives of Customer Service in an Organisation

Mr Jesmond Friggieri


22nd November 2023

1. Self-Development in Customer Service

2. Importance of Customer Care Service in the Organisation

Mr Jesmond Friggieri


This course has three exit certificate options

  1. Certificate of Attendance

To obtain a Certificate of Attendance, students must attend a minimum of 80% of all contact hours.

2. Certificate of Participation

To obtain a Certificate of Participation, students must attend a minimum of 80% of all contact hours and complete a short multiple-choice exam. 

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