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Basic Customer Care Skills for Parish Office Staff

15/02/2024
Basic Customer Skills

This course is eligible for the Get Formed! scheme, allowing students to reclaim 70% of their course fees upon completion. For more information, visit: https://pfi.edu.mt/get-formed/.

This course aims to equip participants with both practical skills for front office roles and a deeper understanding of how these skills can be applied within the context of the Church’s mission and ethos. It emphasizes the importance of customer care not only as a professional responsibility but also as a form of ministry and outreach.

Thus, participants will have the opportunity to acquire the necessary skills in basic customer care and front office skills, as a means for new evangelisation.

Parish staff who work in the front office.

Target Audience Age: 18+

TBA

This course has two exit certificate options:

1. Certificates of Attendance

The student will receive a Certificate of Attendance when attending a minimum of 80% of all
contact hours for this course.

2. Certificate of Participation
The student will receive a Certificate of Participation when attending a minimum of 80% of all
contact hours and successfully complete a short multiple-choice online exam.

Digital: Applicants are required to be digitally literate especially, in office suites.

Award in Augustinian Spirituality for Educators

25/10/2023
Augistinian Spirituality

Elements of Augustinian charism and identity will be proposed in a meaningful manner to the building up of today’s society, especially in education. Thus, by exploring critically various aspects, the participants will grasp a deeper knowledge and experience of Augustinian values.

The main objective of the course is to present in a brief way the charism and the spirituality of the Augustinian Order through values and practical experience from education.

Dates will be announced soon.

Liturgy

22/10/2021

The course offers an introduction to the history, theory and practice of Roman Catholic public worship. It does so with particular reference to:

  • Core principles of liturgical-theological study and the meaningful application of such principles;
  • Sacramental praxis of the Eucharist and sacraments of Initiation;
  • Sacramental praxis as it pertains to the liturgical sacraments of Healing and Service;
  • Liturgical praxis in the area of Bereavement and ancillary orders;
  • Liturgical structuring of space and time, with particular reference to  historico-cultural developments, and the composition of contemporary liturgical observances and spaces;
  • Liturgical theology and practices of Advent, Christmas, Lent and Easter;
  • Marian devotions and popular devotions in the liturgical inheritance of the faithful.

The course is pastorally centred, to better serve learners who are seeking instruction in the theory, practice, and historical development of Christian liturgical heritage. The Western tradition and its expression in the Roman Catholic Liturgy will be explored with special emphasis. The course provides essential learning for individuals who are/ will be involved in Parish Liturgical Commissions and the Animation of the Liturgy, alongside lay persons with an interest in liturgical studies and popular devotions.

The course will support the ongoing formation of current and prospective Liturgical Leaders and Animators, Sacristans, Special Eucharistic Ministers, Musical Directors, and other liturgical collaborators within their own Catholic communities.

The course is also relevant to professionals (e.g. wedding directors, funeral directors, guides of religious tourism etc.) whose activities bring them in direct contact with liturgical places and observances.

Dates for this course are to be announced.

AFF Level: Level 5

Every application will be considered on its individual merits. The Pastoral Formation Institute accepts a wide range of qualifications, and we always try to judge applications on the basis of academic potential. We do consider a very wide range of academic, vocational, and professional qualifications, as well as work and other appropriate experiences and skills.