Archives

Basic Customer Care Skills

Basic Customer Skills

For Parish Office Staff

This course aims to equip participants with both practical skills for front office roles and a deeper understanding of how these skills can be applied within the context of the Church’s mission and ethos. It emphasizes the importance of customer care not only as a professional responsibility but also as a form of ministry and outreach.

Thus, participants will have the opportunity to acquire the necessary skills in basic customer care and front office skills, as a means for new evangelisation.


If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 50% discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi.

Parish staff who work in the front office.

Target Audience Age: 18+

The course will take place on Wednesdays from 6:00pm to 8:00pm

DatesSessionName of Lecturer
8th MayCustomer Care as a form of EvangelisationDr Nadia Delicata
What is Customer Service?
a. Definition of ‘Customer’
b. Definition of ‘Care’ with also spiritual significance
Jesmond Friggieri
15th MayCustomer Care service settings – specific to parishes and pastoral workJesmond Friggieri
22nd MayAims and objectives of customer service in an organisationJesmond Friggieri
29th MaySelf-Development in Customer Care serviceJesmond Friggieri
5th JuneImportance of Customer Care service in the organisation.Jesmond Friggieri

This course has two exit certificate options:

1. Certificates of Attendance

The student will receive a Certificate of Attendance when attending a minimum of 80% of all
contact hours for this course.

2. Certificate of Participation
The student will receive a Certificate of Participation when attending a minimum of 80% of all
contact hours and successfully complete a short multiple-choice online exam.

Digital: Applicants are required to be digitally literate especially, in office suites.

Introduction to Mariology

  Ta` Mlit, Pastoral Centre, Mosta
Mariology

This course aims to provide theological and spiritual knowledge about the Blessed Virgin Mary and the development of Mariology in the Church. The sessions will start by analysing the portrayal of the Blessed Virgin Mary in the Holy Scriptures and Marian devotion in the early Church. The course will explore the development of the Marian dogmas and the devotion to Mary in the Eastern traditions. The course will also treat the way Mary as Mother of the Church is presented in Vatican Council II and the subsequent Mariological documents by the Popes in the last fifty years. The sessions will proceed to focus on the beautiful rendering of the Blessed Virgin Mary in Art and the manifold references to the Mother of God in Maltese poetry. In conclusion, the course will reflect on Mary as one of the most important figures in Christianity as a role model for all women. 


If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 15%  discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi

All who wish to enrich their theological and spiritual knowledge about the Blessed Virgin Mary and the development of Mariology in the Church. 

Target Audience`s Age: 18+
Session Format

This course will be delivered over 15 lectures, each lecture covering a different aspect of Mariology. The themes which will be covered are:

  • The portrayal of the Blessed Virgin Mary in the Old Testament
  • The Blessed Virgin Mary in the Synoptic Gospels and Acts of the Apostles
  • The Blessed Virgin Mary in the Gospel of John
  • The Blessed Virgin Mary and the early Church Fathers
  • The four Marian dogmas
  • The Blessed Virgin Mary in the Oriental traditions (Catholics and Orthodox)
  • The Blessed Virgin Mary in the Liturgy
  • The Blessed Virgin Mary in the Second Vatican Council
  • The Blessed Virgin Mary in the Papal Magisterium of the last sixty years
  • Marian Spirituality
  • Portrayals of the Virgin Mary in Films
  • Marian Art in foreign countries
  • Marian Art in Malta
  • The Blessed Virgin Mary in Maltese poetry
  • The Blessed Virgin Mary and woman in the Church

Please note that these themes will not necessarily be delivered in this particular order.


Session Format

Lectures will be on Mondays between 18:00 and 20:00 starting from 15th January 2024


MonthDays
January15th, 22nd & 29th
February5th, 19th & 26th
March4th, 11th & 18th
April8th, 15th, 22nd & 29th
May6th & 13th

This course has three exit certificate options: 

  1. Certificate of Attendance

A Certificate of Attendance will be awarded to students who have attended at least 80% of the course`s contact hours.

  1. Certificate of Participation 

A Certificate of Participation will be rewarded to students who meet the attendance criteria* and successfully conclude the course multiple-choice tests. 

  1. Certificate of Achievement 

A Certificate of Achievement is awarded to students who successfully concluded the course, that is;

  • meet the attendance criteria*
  • sit and pass the short multiple-choice tests (mentioned in point 2),
  • and also submit a written assessment.

Final Award: Certificate in Introduction to Mariology

Teaching & Awarding Institute: Pastoral Formation Institute

Duration: Five months part-time course

Attendance Criteria: Students must attend at least 80% of all the course`s contact hours.

Every application will be considered on its individual merits. The Pastoral Formation Institute accepts a wide range of qualifications, and we always try to evaluate applications on the basis of academic potential. We do consider a very wide range of academic, vocational, and professional qualifications, as well as work and other appropriate experiences and skills.

An Introduction to the Theology of the Holy Spirit

  Ta` Mlit, Pastoral Centre, Mosta

The course aims to provide theological knowledge regarding the Catholic belief in the Holy Spirit as it developed throughout the centuries and lived in various aspects of ecclesial life. The course starts by analysing scripture references to the Holy Spirit and explores the development of the theology of the Holy Spirit from the Church Fathers to contemporary theology. The course also illustrates the role of the Holy Spirit in liturgy, ecclesial life and communal discernment, and concludes by analysing how the Holy Spirit is expressed in art.


If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 15%  discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi

People who wish to enrich their spirituality by learning more about the third person of the Holy Trinity.

Target Audience`s Age: 18+

This course delves into four main areas:

  1. The Holy Spirit in Scriptures
  2. Patristic and Dogmatic Theology of the Holy Spirit
  3. Holy Spirit in Liturgy
  4. Manifestation of the Holy Spirit
Session Format

Lectures will be on Wednesdays between 18:00 and 20:00 starting from 10th January 2024


MonthDays
January10th, 17th, 24th, & 31st
February7th, 14th, 21st & 28th
March6th, 13th & 20th
April10th, 17th & 24th
May8th, 15th, 22nd & 29th
June5th

This course has three exit certificate options: 

  1. Certificate of Attendance

A Certificate of Attendance will be awarded to students who have attended at least 80% of the course`s contact hours.

  1. Certificate of Participation 

A Certificate of Participation will be rewarded to students who meet the attendance criteria* and successfully conclude the course multiple-choice tests. 

  1. Certificate of Achievement 

A Certificate of Achievement is awarded to students who successfully concluded the course, that is;

  • meet the attendance criteria*
  • sit and pass the short multiple-choice tests (mentioned in point 2),
  • and also submit a written assessment of at least 1000-1500 words.

Final Award: Certificate in An Introduction to the Theology of the Holy Spirit

Awarding Institute: Pastoral Formation Institute

Duration: Four months part-time course

Attendance Criteria: Students must attend at least 80% of all the course`s contact hours.

Every application will be considered on its individual merits. The Pastoral Formation Institute accepts a wide range of qualifications, and we always try to judge applications on the basis of academic potential. We do consider a very wide range of academic, vocational, and professional qualifications, as well as work and other appropriate experiences and skills.

Award in Creating & Animating Prayer Spaces

  Catholic Institute, Floriana
MQF

The Pastoral Formation Institute is licensed by MFHEA
(Licence #: 2013-FHI-023) as a Further and Higher Educational Institute. The Award in Creating and Animating Prayer Spaces is accredited at EQF/MQF Level 5, as a Higher Education Programme.

Students who successfully complete this course may apply for the Get Qualified Scheme which will enable them to benefit from a tax credit of 70% of the costs incurred (i.e. €87.50 will be refunded for this course).

This course is designed to:

  • Equip participants with the necessary knowledge and skills required to create and run a prayer space in a given setting.
  • Offer participants the opportunity to grow in their connectedness with their own self, with others, with the world, and with God through the prayer spaces experience.
  • Enable participants to accompany others and explore their faith, spirituality, and life’s essential questions in a safe, creative, and interactive way. 
  • Lead participants to understand better the shift from living merely to functioning, fulfilling demands and expectations to a more meaningful life.
  • Invite the participants to become aware that relationships are strengthened when one takes the time to appreciate and reflect upon them.

A prayer space can be set in various places. The setting can be a school, a youth centre, a parish hall, the workplace, an open-plan area, or an outdoor place.

  1. Define what a prayer space is;
  2. Identify different age groups of children and young people attending the prayer space;
  3. Communicate in different ways with children, young people, or adults according to their age, culture, and language during a prayer space;
  4. Identify suitable interested members of the staff/personnel who are willing to form a team to prepare and animate prayer spaces in their respective schools;
  5. Draw up a plan for planning, preparing, setting up, and running prayer spaces;
  6. Report what educators and students said after they have experienced prayer spaces for themselves;
  7. Evaluate what went well, identify difficulties and challenges in setting a prayer space;
  8. Understand that at the most basic level, prayer spaces give students a way to reflect and develop reflective thinking skills in terms of the four key relationships: the self, others, the world, and God;
  9. Make a connection between prayer spaces and other subjects
  1. Reflect personally on a prayer space;
  2. Plan a prayer space;
  3. Prepare for the setting of prayer spaces;
  4. Create simple and clear instruction cards, and prepare the resources related to the prayer space;
  5. Set up the physical prayer space in any given space and/or venue.
  6. Demonstrate a welcoming attitude to all children and young people of all faith and none who will be experiencing a prayer space;
  7. Lead the children and young people to the safe, hands-on, creative prayer space and, when necessary, animate the prayer spaces;
  8. Show a sense of accompaniment and being there for the person;
  9. Operate with other members of staff who wish to give a helping hand before, during, and after the setting of a prayer space activity;
  10. Recruit and train a prayer space team;
  11. Run a Prayer Space;
  12. Do a follow-up of a prayer spaces session.

This course is targeted at all those who wish to help children, young people, and adults grow in their prayer life, namely:

  • Educators,
  • Catechists,
  • Youth workers,
  • Youth leaders,
  • Youth ministers,
  • Religious counsellors,
  • Chaplains and lay chaplains,
  • Priests and religious.  

Target Audience Age: 18+

CodeMode of DeliveryValue
SPR5002In-Person (Face-to-Face Learning)2 ECTS
Rev. Paul Chetcuti SJ

The lecturer will introduce the concepts of prayer, spirituality, and religion. Participants will become aware of the superficial vs meaning-making, being, and the development of symbolic language. 

Rev. Reuben Gauci

Prayer Spaces stations will be set up for participants to experience them for themselves. A lecture will follow about the values of prayer spaces, and participants will learn that prayer spaces are spiritual, reflective, inclusive, professional, and Christian.

Rev. Reuben Gauci

Prayer Spaces stations will be set up for participants to experience them for themselves. During the lecture about the purpose and theology of prayer spaces, participants will learn that prayer spaces help one reflect and develop reflective thinking skills; and see this in terms of four key relationships: the self, other people, the World, the sacred, and divine. They will also learn that God made everyone spiritual; God has a mission, welcomes, hears, cares, speaks, and acts.

Rev. Reuben Gauci

Prayer Spaces stations will be set up for participants to experience them for themselves. A lecture about preparing for the setting of prayer spaces will follow. Participants will learn how to get started with prayer spaces.

Ms Silvana Cardona:

Prayer Spaces stations will be set up for participants to experience them for themselves. A lecture about creating prayer activities will follow. Participants will learn how to choose and create prayer activities directed to the self, others, the World, and God and create activities that are a mix of learning styles; writing, listening, looking, reading, and doing.

Rev. Reuben Gauci

Prayer space stations will be set up for participants to experience them for themselves. A lecture about how to recruit and train an excellent prayer space team will follow, and participants will learn to recruit people who are prayerful, inclusive, reflective, professional, and safe. Participants will also learn how to set a good prayer space and how it can be welcoming to anyone who wishes to visit. They learn how to gather feedback and write a report as a follow-up.

 

 Mode of Attendance: Part-Time

The course is delivered over 18 contact hours spread over six 3-hour sessions.

Lectures will be held from 17:00 – 20:00

DateSession Title
Tuesday21.11,2023Introduction to Prayer
Thursday 23.11.2023The Values of Prayer Spaces
Tuesday28.11.2023The Purpose of Prayer Spaces and Prayer Spaces Theology
Thursday30.11.2023Preparing for the setting of Prayer Spaces
Tuesday05.12.2023Creating Prayer Activities
Thursday07.12.2023Recruiting and training a prayer space team, running a Prayer Space and follow up

Certification:  

This course has three exit certificate options: 

  1. Certificate of Attendance

To obtain a Certificate of Attendance, students must attend at least 80% of the course’s contact hours. 

2. Certificate of Participation

To obtain a Certificate of Participation, students need to meet the attendance criteria and successfully conclude the course multiple-choice online exam. 

3. Certificate of Achievement 

To obtain a Certificate of Achievement, students must: 

  • attend at least 80% of the course`s contact hours;  
  • pass the short multiple-choice online exam (40% of global assessment); 
  • and successfully complete an assignment of 500 – 800 words about the steps needed to plan, prepare, set up, and evaluate an actual prayer space, including photos or short videos (up to 3 mins).

Click here to view the PFI`s Grading System

EQF/MQF Level: Level 5

Accreditation Category: Higher Education Programme

Total ECTS: 2 ECTS

MQF

The Pastoral Formation Institute is licensed by MFHEA
(Licence #: 2013-FHI-023) as a Further and Higher Educational Institute. The Award in Creating and Animating Prayer Spaces is accredited at EQF/MQF Level 5, as a Higher Education Programme.

Funding
Students completing the Award in Creating & Animating Prayer Spaces may apply for the Get Qualified Scheme which will enable them to benefit from a tax credit of 70% of the costs incurred (i.e. €87.50 will be refunded for this course).

Teaching and Awarding Institution: Pastoral Formation Institute

Qualifications: Every application will be considered on its individual merits. The Pastoral Formation Institute accepts a wide range of qualifications, and we always try to judge applications on the basis of academic potential. We do consider a very wide range of academic, vocational, and professional qualifications, as well as work and other appropriate experiences and skills.

Language: Primary level understanding of Maltese and English.

Digital: Knows how to access the internet and use a word processor.


For courses offered in face-to-face learning and Blended Learning, it is required that applicants reside in the Maltese Islands and use their Maltese address in their application form.

For further information regarding visa requirements, head to Identity Malta’s VISA requirement for third-country nationals.

CPD – Formation Course on Liturgy For Catechists

  Refectory Hall, The Archbishop`s Curia, Floriana, & Ċentru Parrokkjali Santu r-Rokku, Valletta

While nurturing an understanding of the mystery of Christ, catechesis also assists in comprehending and experiencing liturgical celebrations. These formative sessions help catechists grasp the importance of liturgy in the Church’s life, introducing a deeper knowledge of sacraments and sacramental life, especially the Eucharist – the source and summit of Christian life. Moreover, this course aims to offer an interpretation of sacred rites in light of salvific events, in accordance with Church Tradition and provides an introduction to the meaning of liturgical signs. Participants, primarily catechists, will thus be better prepared to share the acquired knowledge within their own communities.

  • Catechists
  • Other persons interested in the subject, may also apply.

Target Audience Age: 18+

Session format

Lectures will be on Saturdays from 9:30am to 11:30am starting from 28th October 2023.

DateLecture Title
28/10/2023Introduction to Liturgy
18/11/2023The Liturgical Year
27/01/2024Baptism
24/02/2024The Sacrament of Confirmation
27/04/2024The Eucharist
25/05/2024The Practical Aspects Related To The Liturgical Celebration for Children
This course has two exit certificate options: 
  1. Certificate of Attendance

To obtain a Certificate of Attendance, students must attend all the course contact hours. 

2. Certificate of Participation

To obtain a Certificate of Participation, students must attend all the contact hours and pass the short multiple-choice online exam. 

Final Award: Formation Course on Liturgy For Catechists

Awarding Institute: Pastoral Formation Institute

Duration: 6 Saturdays

Qualifications

Each application will be evaluated based on its individual merits. The Pastoral Formation Institute welcomes a diverse array of qualifications, aiming to assess applications primarily in terms of academic potential. We consider a broad spectrum of academic, vocational, and professional qualifications, alongside relevant work experiences and skills.

 

The Liturgical Animation

The Liturgical Animation

This course is aimed for those involved in liturgical animation or those interested in this ministry so that they enrich their knowledge and practice in this field. They will appreciate more what animation is and acquire the necessary skills required for this ministry. Participants will reflect on the aspects of the role of a liturgical animator, become aware of the musical and singing abilities required, learn about the seasons of the liturgical year and the respective repertoire, amongst other topics. The course will concentrate on the animation of Eucharist celebration and other moments of prayer like the liturgy of the hours and Eucharistic adoration.

Dates will be announced soon.

The Jubilee – Pilgrims of Hope

Jubilee - Pilgrims of Hope

This course aims to help participants to prepare themselves and be able to prepare others for The Jubilee of 2025, centred around the theme of hope.

Participants will gain a deeper understanding of the biblical foundations of the words “jubilee,” “hope,” and “pilgrimage”. The course will delve into the teachings of Pope Benedict XVI and Pope Francis on the subject of hope. A dedicated session will be devoted to applying the concept of Jubilee in our contemporary context and understanding its relevance to the Church’s mission of Evangelisation.


If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 75% discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi

  • Pastoral Workers
  • Individuals interested to prepare for the jubilee

Target Audience Age: 18+

Lectures will take place on Mondays from 6:00pm to 8:00pm

DateSession
8th April 2024Introduction:
What does the word ‘Jubilee’ mean?
The Jubilee in Sacred Scriptures
15th April 2024Hope in the Old Testament
22nd April 2024Hope in the New Testament and in the first communities of the Church
29th April 2024What does the world ‘Pilgrimage’ mean?
The Pilgrimage in the Sacred Scriptures
13th May 2024 Hope in the writings of the Popes – Spe Salvi and the catechesis of Pope Francis
20th May 2024New Evangelisation and the Year of the Jubilee

This course has three exit certificate options:

Certificate of Attendance

The student will receive a Certificate of Attendance when attending a minimum 80% of all contact hours for this course. 

Certificate of Participation

The student will receive a Certificate of Participation when attending a minimum 80% of all contact hours for this course and pass from short multiple-choice exam.

Certificate of Achievement  

To obtain a Certificate of Achievement, students must:

  • attend a minimum 80% of all contact hours
  • pass from short multiple-choice exam
  • pass from written assessment

Language: Applicants must be fluent in English and have basic proficiency in Maltese.

Digital: Applicants must be digitally literate, especially on how to access the internet and use office suites.

The Organ in the Liturgy

The Organ in the Liturgy

This course is aimed for those who already play the organ at our churches or those interested to start in this ministry so that they strengthen their knowledge on the organist’s mission. One or two sessions are to be lectured in different churches so that the participants will have the opportunity to train on organs of different styles, models and epoch. The attendees will learn on the organ’s central place in the liturgy, its structure and maintenance, the art of registrations and the art of improvisation in the liturgy.

Dates will be announced soon.

Pastoral Initiatives in Lent

The participants will engage in preparations for the imminent Lenten season, during which the Diakonia, spiritual, and cultural dimensions of this significant period in the Church will be emphasized and explored. This preparation aims to equip and enrich them for their pastoral roles in their respective parishes and communities, enabling them to guide others effectively on their journey during this special time of grace.

Upon acquiring new insights and skills, participants will be encouraged to collaborate with their parish priests in organizing and planning a schedule for Lent for their respective groups. This collaborative effort seeks to ensure a well-rounded and meaningful Lenten experience for the parish community, incorporating elements of Diakonia, spirituality, and culture to foster a deeper connection with the season’s spiritual significance.

If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 50% discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi.

  • Pastoral Workers, especially those involved in decision-making bodies.
  • Religious people and Priests
  • Individuals interested in the subject

Target Audience Age: 18+

Lectures will take place on Wednesdays from 6:00pm to 8:00pm

DateSession
10th January 2023Culture in Lent
17th January 2023Spirituality in Lent
24th January 2023Diakonia & Prayer Experiences

This course has two exit certificate options: 

  1. Certificate of Attendance

The student will receive a Certificate of Attendance when attending a minimum 80% of all contact hours for this course. 

  1. Certificate of Achievement  

To obtain a Certificate of Achievement, students must:

  • attend a minimum 80% of all contact hours
  • pass written assessment

Language: Applicants must be fluent in Maltese and have basic proficiency in English.

Digital: Applicants must be digitally literate, especially on how to access the internet and use office suites.

Introduction to Parish Ministry

Introduction to Parish Ministry

“If the parish proves capable of self-renewal and constant adaptivity, it continues to be ‘the Church living in the midst of the homes of her sons and daughters”

Pope Francis.

Throughout this course, participants will explore the parish as a significant symbol of God’s presence in our community. The course will start by delving into the contemporary reality of today’s parish. Participants will then proceed to learn about the different roles within the Church; identifying the decision-making bodies of the Church and different ministries in a parish, highlighting the importance of everyone’s participation. This will include a discussion on effective teamwork and service to others. Attendees will then be introduced to the principles of communal discernment, examining its definition, tools, and practical applications. The course will conclude by presenting a model of communal discernment, elucidating the different roles within it, and outlining the composition of discerning groups.

Specifically tailored for those actively involved in parish ministry, the course seeks to inspire a deeper commitment to the renewal of parishes, aligning them as vibrant evangelizing entities in today’s society, guided by recent teachings on parish life.


If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 57% discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi.

  • Pastoral Workers, especially those involved in decision-making bodies.
  • Individuals interested in the subject

Target Audience Age: 19+

The course will take place on Wednesdays from 6:00pm to 8:00pm

DatesSession
15th April 2024Today’s Parish – What is a Parish?
22nd April 2024The different roles in the Church & Ministries in a Parish
29th April 2024Executive and decision-making bodies in a Parish
6th May 2024What is communal discernment? What are the tools used?
13th May 2024A discerning method

This course has three exit certificate options:

1. Certificates of Attendance

The student will receive a Certificate of Attendance when attending a minimum 80% of all
contact hours for this course.

2. Certificate of Participation
The student will receive a Certificate of Participation when attending a minimum 80% of all
contact hours for this course and passing from short multiple-choice online exam.

3. Certificate of Achievement
The student will receive a Certificate of Achievement when:

  • attending a minimum 80% of all contact hours
  • passing short multiple-choice online exams and written assessment

Language: Applicants are required to have an understanding of Maltese and be fluent in English.
Digital: Applicants are required to be digitally literate especially, in office suites.