For Parish Office Staff
This course aims to equip participants with both practical skills for front office roles and a deeper understanding of how these skills can be applied within the context of the Church’s mission and ethos. It emphasizes the importance of customer care not only as a professional responsibility but also as a form of ministry and outreach.
Thus, participants will have the opportunity to acquire the necessary skills in basic customer care and front office skills, as a means for new evangelisation.
If you are a registered pastoral worker with the Archdiocese of Malta, you can benefit from a 50% discount on this course. Start your application process as a pastoral worker on parrocci.knisja.mt/pfi.
Parish staff who work in the front office.
Target Audience Age: 18+
The course will take place on Wednesdays from 6:00pm to 8:00pm
|Name of Lecturer
|Customer Care as a form of Evangelisation
|Dr Nadia Delicata
|What is Customer Service?
a. Definition of ‘Customer’
b. Definition of ‘Care’ with also spiritual significance
|Customer Care service settings – specific to parishes and pastoral work
|Aims and objectives of customer service in an organisation
|Self-Development in Customer Care service
|Importance of Customer Care service in the organisation.
This course has two exit certificate options:
1. Certificates of Attendance
The student will receive a Certificate of Attendance when attending a minimum of 80% of all
contact hours for this course.
2. Certificate of Participation
The student will receive a Certificate of Participation when attending a minimum of 80% of all
contact hours and successfully complete a short multiple-choice online exam.
Digital: Applicants are required to be digitally literate especially, in office suites.